Position:
Clinical Account Manager
Responsibilities and Duties:
- Consult with Human Resources and organizational liaisons about employee workplace performance issues and behavioral concerns
- Assess workplace issues and behavioral concerns including crisis management and interventions
- Engage with clients through different platforms including telephone, virtual, and potentially via live chat
- Oversee administrative referrals made to CCA including formal, DOT-SAP, and safety sensitive referrals, providing feedback and ongoing recommendations
- Execute CISD coordination, tracking, scheduling, finalization, and documentation
- Coordinate with and prep clinical on EAP fulfillment and special program delivery
- Potential to provide additional manager consult coverage support when primary Account Executives are not available
- Participate in high-level consultation conference calls and partner with stakeholders and teammates on action planning as needed
Job Requirements & Skills:
- Master’s degree or equivalent clinical experience with 3+ years of relevant experience in organizational development, I/O psychology, clinical psychology, social work, account management, Human Resources, Employee Relations, Employee Assistance Programs or related field preferred
- Solid and relevant clinical, substance abuse, or behavioral health experience required; Active mental health license/certifications strongly preferred
- Excellent time management and organizational skills
- Acumen for exceptional customer service delivery and relationship building
- Strong written and communication skills
- Solution-oriented
- Detail-oriented
- EAP experience preferred
Benefits:
- Full suite of medical, dental, 401K, and ancillary benefits
- Paid time off
CCA is an equal opportunity employer committed to employing a team of diverse talented professionals. If your background is a match for this position, we would like to hear from you! For your effort, teamwork and dedication, you will receive many rewards: A competitive compensation package in a continuously expanding market, excellent benefits and a great midtown Manhattan location. Be part of our talented team of professionals.
Candidates interested in working remotely full or part time outside of NYS are welcome to apply.
Job Type: Full-time
Pay: $75,000.00 – $85,000.00 per year
To apply for this position, please submit your resumé to: employment@ccainc.com
Only emails that state “Clinical Account Manager” in the subject line will be reviewed.
