Study: EAP Services Yield Impressive ROI

A recent study indicates that every $1 that organizations invest in EAP services produces a return in value of $8.70.

Morneau Shepell, Canada’s largest EAP provider, based this conclusion on data that it collected from 80,000 EAP cases. EAP users submitted answers to a questionnaire at their first and last EAP sessions, allowing researchers to examine changes in respondents’ productivity and in their likelihood of being absent from work due to personal issues.

According to the study, EAP services increased productivity by 35.9% among employees who utilized them and helped 46% of these employees avoid time off from work. Researchers went on to calculate the dollar value of these workplace benefits using the average wage for each client’s industry as reported by Canada’s national statistics agency, Statistics Canada.