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CCA In Action
Beyond The Benefits
CCA In Action
CCA In Action – Alex Berger – May 2025
AIRED 13th May, 2025
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In this episode of CCA In Action, EAP counselor Alex Berger shares how she supported a senior leader struggling to communicate with her boss—highlighting how EAPs offer more than just crisis support. Through goal-oriented sessions, reframing, and role play, Alex helped the member build confidence and re-engage in therapy. This story underscores how EAPs can be powerful tools for leadership development and proactive wellbeing.
CCA In Action – Mark DeFee – April 2025
AIRED 7th April, 2025
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In this gripping solo episode, Mark takes you inside a real-life crisis response—one involving a suicidal caller, emergency services, a knife, and a clinician holding it all together. Through a web of instant messages, dispatch calls, and split-second decisions, you'll hear how the unseen coordination of an EAP team helped save a life. This is the work most people never hear about—but it’s what sets high-impact EAPs apart.
CCA In Action – Lisa Kelley – March 2025
AIRED 5th March, 2025
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When a desperate caller reached out in crisis, CCA intake counselor Lisa Kelley answered with empathy, expertise, and life-saving support. In this episode, she shares how she guided him from emotional distress to a safe path toward recovery, with the help of his loved one and the right resources. Listen in for a compelling firsthand account of crisis care in action.
CCA in Action – Seth Swoope – Feb. 2025
AIRED 6th February, 2025
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CCA in Action is a story-driven podcast series offering listeners a behind-the-scenes look at how CCA clinicians support both individuals and organizations. This month, we talk with Seth Swoope, LCAS. Seth is a CCA intake counselor and addiction specialist, and he shares an unusual case of a caller who feared AI was going to harm them. Listen to how Seth keeps the caller safe by aligning with them and helping them seek care at a local hospital.
CCA In Action – Laura Byland – Jan. 2025
AIRED 7th January, 2025
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CCA in Action is a story-driven podcast series offering listeners a behind-the-scenes look at how CCA supports both individuals and organizations. Through conversations with CCA clinicians, this series provides an insightful glimpse into the daily work we do to support employees' practical, physical, and emotional well-being. This month, we highlight Laura Byland, LCSW an Intake Clinical Supervisor specializing in crisis intervention. Listen to Laura share a powerful story about how she supported a suicidal employee. She takes listeners through the critical steps CCA implemented to ensure the individual’s safety and provide comprehensive care.
Beyond The Benefits
Avoiding the Summer Slump – July 2025
AIRED 15th July, 2025
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☀️ Summer slump? Not on our watch! In this episode of Beyond the Benefits, Mark and Zoë welcome longtime friend and EAP pro, Marjorie Mangot, to unpack why EAP utilization tends to dip in the summer—and what brokers and business leaders can do about it. From vacation planning hacks to pet care help to Mark’s undying love for the Savings Center, it’s a breezy, practical chat full of ways to keep EAPs top-of-mind (and top-of-wallet). Tune in and bring the sunshine back to your benefits strategy! 🌴🎧
Introducing Megan Friedman – June 2025
AIRED 10th June, 2025
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In this month’s episode, Mark is joined by special guest co-host Megan Friedman, CCA’s newest Vice President of Business Development. Megan shares her journey into the EAP field, shaped by her background in psychology and sales, and what inspired her to join the CCA team—including a moving story about supporting a healthcare worker during the height of the COVID-19 crisis.
Megan also opens up about her own challenges navigating mental health care for her special-needs child through a previous EAP, describing an experience that felt frustrating and impersonal. She contrasts that with the seamless, compassionate support she received through CCA’s EAP—an experience that reinforced her belief in CCA’s clinician-led model and whole-person approach.
Tune in to hear how Megan brings honesty, responsiveness, and relationship-building to her work in sales, and why she believes CCA is setting a new standard in mental health support.
From May to Every Day – May 2025
AIRED 13th May, 2025
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In honor of Mental Health Awareness Month, Zoë and Mark explore what it truly means to stay mentally well—not just in May, but all year long.
From the “power in the pause” to practical ways organizations can foster a culture of psychological safety, this episode offers actionable insights for both individuals and leaders looking to make mental health a daily priority.
Fix the System, Not Just the Symptom Rethinking Workplace Wellbeing – April 2025
AIRED 7th April, 2025
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This episode of Beyond the Benefits, explores the deeper purpose of Employee Assistance Programs.
EAPs must go beyond just supporting individuals. They must help strengthen entire organizations—by addressing culture, leadership, and systemic wellbeing challenges. From tackling burnout to empowering managers, this conversation highlights why workplace mental health is a shared responsibility and a business imperative.
With special guests Dr. Jay Sandys, PhD, LCSW, ACC and Zoë Kobrin, MA, ACC
When the Unthinkable Happens: The Role of EAPs in Workplace Crises – March 2025
AIRED 5th March, 2025
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When a crisis strikes—whether it’s workplace violence, suicide, or a domestic violence situation spilling over into the office—companies need immediate, expert support. In this episode, we explore how best-in-class EAPs provide critical crisis intervention, protect employees, and help businesses navigate these high-stakes moments. Listen in as we share real-life cases, key questions to ask your EAP provider, and how organizations can prepare for the unexpected.
The Workplace After the Election and Beyond: Connection, Support, & Mental Health – Nov 2024
AIRED 12th February, 2025
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In this 20-minute episode, Zoë and Mark explore the power of connection in the workplace during politically charged times. They discuss strategies for navigating difficult workplace conversations as well as explain how connected workplaces, driven by supporting and caring for each other, ultimately produce better mental health outcomes and increased engagement with EAP resources.
Retention That Works – The Key Strategy to Keeping Your Best Employees – Feb 2025
AIRED 6th February, 2025
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Employee turnover is costly, but prioritizing mental well-being can be the key to keeping top talent. In this episode, we explore how companies can boost retention by fostering a supportive, mentally healthy workplace.
What Employees Want Most From Their Benefits in 2025 – Dec 2024
AIRED 4th December, 2024
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Awareness Days are Just the Start – Oct 2024
AIRED 4th October, 2024
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Increasing EAP usage requires consistent promotion. Awareness Days and Months are great to recognize. But they should only be part of a larger promotional calendar. In this 14 min episode, Mark and Zoë share ideas on other ways increase awareness and boost utilization.
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