CCA Supports Healthcare

Not only can stressed and exhausted nurse managers negatively impact employee engagement, satisfaction, retention, and attrition, but they can also place positive patient experiences, safety, and outcomes at risk. CCA’s unique program consists of several components, all designed to improve nurse leader wellbeing. In this workshop, nurse leaders take part in virtual group sessions consisting of guided exploration of course topics, individual wellness assessments, and support groups. The program provides strategies for developing resilience and cultivating wellbeing. Using dynamic, feedback-based delivery modalities and flexible scheduling, the program provides an adaptable, efficient platform for engagement and learning.

Licensed healthcare professionals are often reluctant to contact internal support programs for help due to concerns around confidentiality that can impact their careers and licensure. To address these barriers, CCA created peer-to-peer support programs that offer easy and discreet access to trained peer coaches who can provide prompt consultation and short-term support. They also facilitate connections to mental health professionals who can provide confidential referrals for acute distress, substance abuse, grief, burnout, PTSD, family concerns, and other issues impacting physician and nurses.

CCA’s Physician Support Program provides Physicians and Physician Assistants with easy, dedicated, and discreet access to senior-level clinicians who provide prompt consultation, assessment, short-term counseling, and referrals. It also includes concierge work-life assistance to enhance support for personal and professional concerns. Physicians/PAs are matched directly to executive coaches who work collaboratively with participants to define goals and action plans related to work-life balance, leadership, and communication skills. Engagement also includes a standardized assessment (DiSC) and consultative support.

There is a higher risk for suicide among physicians and nurses compared to the general public. The Healer Education, Assessment, and Referral Program (HEAR) program has been successful in identifying risks and preventing escalation. The program addresses the stigma attached to reaching out for help, risk to one’s job, career, and licensure by making the process anonymous. Through a confidential website, customized for the organization, individuals are invited to complete a brief questionnaire provided by the American Federation of Suicide Prevention. This will assess how stress and depression may be impacting them. The results are stratified by risk and sent to an EAP counselor (encrypted and anonymous). Participants review the counselor’s response and can exchange messages with the counselor over the program website, providing them the opportunity to ask questions and learn more about the services that are most suitable for them. They receive personalized feedback, recommendations, and support, and explore service options—including a referral for individual professional therapy—in a safe and confidential way.

The Mindful Ethical Practice and Resilience Academy (MEPRA) is the product of an academic and practice partnership at The Johns Hopkins University Hospital and School of Nursing and is designed to cultivate a culture of mindfulness, ethical competence, and resilience for nurses. The framework for building ethical competence and moral resiliency includes self-regulation; mindfulness; moral sensitivity, discernment, and action; and targeted communication skills. MEPRA has four essential, interconnected components 1) Foundational program, 2) Communities of Practice, 3) Retreats, 4) Unit-based Champions. Modalities include in person facilitation, reflective practices, roleplay, simulation, and multi-media platforms. The program is the footing for unit-based and system-wide interventions to influence a culture of ethical practice in healthcare. MEPRA graduates share a common experience, vocabulary, skills, and practices that organically create community and experience in using a common model for culture change.

CCA’s asynchronous training and hybrid learning solution is an adaptive learning platform that adjusts to the individual learner to increase efficiency and engagement, reduces learning time by 50%, and provides advanced data analytics on both user performance and content. Adaptive modules are fully customizable. We are continually developing new modules and can also create custom education for your organization. Education modules that are timely and relevant to the current healthcare environment include:

• Trauma-Informed Self Care
• Workplace Ready: Understanding and Preventing Workplace Violence
• Unconscious Bias: Creating a Culture of Belonging
• Psychological First Aid
• Mental Health Matters: Creating a Culture of Wellness