CCA Supports Healthcare

To ensure quality patient care, healthcare organizations require a healthy, supported workforce. Ever-growing emotional burdens carried by healthcare professionals place optimal patient care at risk — and demand novel approaches to sustain clinician well-being.

As an HR consulting firm and premium EAP provider, CCA helps healthcare organizations improve the emotional well-being of their workforce and improve workplace culture. Traditional EAPs are missing the mark and are not meeting the needs of healthcare professionals. While the emotional toll has increased, the utilization of mental health resources has remained alarming low.

CCA’s unique approach and model address the historical barriers to seeking mental health support:

  • stigma
  • concerns of licensure
  • eroded organizational trust
  • lack of timeliness and access
  • negative prior experiences with mental health resources

Nurse Focused Programs

CCA’s is one of the first nurse-focused EAP and behavioral health consulting firm to focus on nurse wellbeing. To meet the special needs of an overburdened workforce, CCA leverages decades of experience within the healthcare industry. Utilizing the additional expertise of our Strategic Nursing Advisors, we co-develop nurse-led, evidence-based programs designed to positively impact emotional well-being, engagement, and retention. Areas of focus include:

  • Moral resiliency and ethical competency
  • Peer support
  • Nurse leader professional and emotional growth
  • Post- Traumatic Stress Disorder
  • Emotional wellness for direct caregivers and leaders
  • Healthy workplace culture and psychological safety
  • Incivility and violence in the workplace
  • Anonymous suicide risk assessment and interventions
  • Substance use disorder and maladaptive coping

Specialized Healthcare Services

Nurse Leader Wellbeing 

Not only can stressed and exhausted nurse managers negatively impact employee engagement, satisfaction, retention, and attrition, but they can also place positive patient experiences, safety, and outcomes at risk. CCA’s unique program consists of several components, all designed to improve nurse leader wellbeing. In this workshop, nurse leaders take part in virtual group sessions consisting of guided exploration of course topics, individual wellness assessments, and support groups. The program provides strategies for developing resilience and cultivating wellbeing. Using dynamic, feedback-based delivery modalities and flexible scheduling, the program provides an adaptable, efficient platform for engagement and learning.

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Peer Support Programs

Licensed healthcare professionals are often reluctant to contact internal support programs for help due to concerns around confidentiality that can impact their careers and licensure. To address these barriers, CCA created peer-to-peer support programs that offer easy and discreet access to trained peer coaches who can provide prompt consultation and short-term support. They also facilitate connections to mental health professionals who can provide confidential referrals for acute distress, substance abuse, grief, burnout, PTSD, family concerns, and other issues impacting physician and nurses.

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CCA’s Physician Support Program

CCA’s Physician Support Program provides Physicians and Physician Assistants with easy, dedicated, and discreet access to senior-level clinicians who provide prompt consultation, assessment, short-term counseling, and referrals. It also includes concierge work-life assistance to enhance support for personal and professional concerns. Physicians/PAs are matched directly to executive coaches who work collaboratively with participants to define goals and action plans related to work-life balance, leadership, and communication skills. Engagement also includes a standardized assessment (DiSC) and consultative support.

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The Healer Education, Assessment and Referral Program (HEAR) Program:

There is a higher risk for suicide among physicians and nurses compared to the general public. The Healer Education, Assessment, and Referral Program (HEAR) program has been successful in identifying risks and preventing escalation. The program addresses the stigma attached to reaching out for help, risk to one’s job, career, and licensure by making the process anonymous. Through a confidential website, customized for the organization, individuals are invited to complete a brief questionnaire provided by the American Federation of Suicide Prevention. This will assess how stress and depression may be impacting them. The results are stratified by risk and sent to an EAP counselor (encrypted and anonymous). Participants review the counselor’s response and can exchange messages with the counselor over the program website, providing them the opportunity to ask questions and learn more about the services that are most suitable for them. They receive personalized feedback, recommendations, and support, and explore service options—including a referral for individual professional therapy—in a safe and confidential way.

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The MEPRA Program

The Mindful Ethical Practice and Resilience Academy (MEPRA) is the product of an academic and practice partnership at The Johns Hopkins University Hospital and School of Nursing and is designed to cultivate a culture of mindfulness, ethical competence, and resilience for nurses. The framework for building ethical competence and moral resiliency includes self-regulation; mindfulness; moral sensitivity, discernment, and action; and targeted communication skills. MEPRA has four essential, interconnected components 1) Foundational program, 2) Communities of Practice, 3) Retreats, 4) Unit-based Champions. Modalities include in person facilitation, reflective practices, roleplay, simulation, and multi-media platforms. The program is the footing for unit-based and system-wide interventions to influence a culture of ethical practice in healthcare. MEPRA graduates share a common experience, vocabulary, skills, and practices that organically create community and experience in using a common model for culture change.

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Tailored Education

CCA’s asynchronous training and hybrid learning solution is an adaptive learning platform that adjusts to the individual learner to increase efficiency and engagement, reduces learning time by 50%, and provides advanced data analytics on both user performance and content. Adaptive modules are fully customizable. We are continually developing new modules and can also create custom education for your organization. Education modules that are timely and relevant to the current healthcare environment include:

  • Trauma-Informed Self Care
  • Workplace Ready: Understanding and Preventing Workplace Violence
  • Unconscious Bias: Creating a Culture of Belonging
  • Psychological First Aid
  • Mental Health Matters: Creating a Culture of Wellness
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Nursing Advisory Board

CCA’s nurse-focused content and programs are co-developed with nationally recognized subject matter experts. Our nursing advisory board includes influential nurse leaders and researchers in areas including physical and psychological safety, moral resilience, nurse suicide prevention, nurse engagement, mindfulness, leadership development, and emotional well-being.

Judy Davidson DNP, RN, FCCM, FAAN

As a leading nurse researcher with the University of California, San Diego, Dr. Davidson is an advocate for suicide prevention. Her adaptation of the evidence-based Healer Education Assessment and Referral (HEAR) suicide prevention program has been recognized by the American Academy of Nursing for its positive impact and as an Academy Edge Runner as a best practice for addressing at-risk nurses.

Cynda Hylton Rushton PHD, MSN, RN, FAAN

Dr. Rushton is the Anne and George L. Bunting Professor of Clinical Ethics at the Johns Hopkins Berman Institute of Bioethics and School of Nursing. She is the editor and author of Moral Resilience: Transforming Moral Suffering in Healthcare. Dr. Rushton is also a member of the American Nurses Association Center for Ethics & Human Rights Ethics Advisory Board and American Nurses Foundation Well-Being Initiative Advisory Board, as well as a Hastings Center fellow, chair of the Hastings Center Fellows Council, and a fellow of the American Academy of Nursing.

Teri Pipe PhD, RN

Teri Pipe, Ph.D., RN is the Richard E. Sinaiko Professor in Health Care Leadership at the University of Wisconsin-Madison School of Nursing and core faculty in the University of Wisconsin-Madison Center for Healthy Minds. Prior to joining the University of Wisconsin-Madison, Dr. Pipe was recognized as Dean Emerita of the Edson College of Nursing and Health Innovation at Arizona State University, where she served as Dean from 2011-2018 and as University- wide ASU Chief Well-Being Officer from 2017-2021. She was the Founding Director of ASU’s Center for Mindfulness, Compassion and Resilience.  In 2014, she was selected as a Robert Wood Johnson Foundation Executive Nurse Fellow. Before joining ASU, she served as director of Nursing Research and Innovation at Mayo Clinic Arizona and was an associate professor of nursing at the Mayo Clinic’s College of Medicine.

Lori Armstrong DNP, RN, NEA-BC

For over 25 years, Lori Armstrong has mastered best practices for nurse leaders as a CNO at top hospitals across the country. She helps nurses increase their leadership capacity, capabilities, and engagement to deliver great outcomes for themselves professionally and for their patients. Using her extensive clinical and executive experience combined with humanity, humor and contagious energy, Lori transforms leadership, improves operational excellence, and increases patient safety and patient satisfaction.

Donna Beecroft MSN, RN, NE-BC

Donna is the Chief Nursing Officer with Memorial Hermann in Houston, TX. Donna’s expertise is in nurse leadership and operations for large healthcare systems. Her progressive, innovative, and open approach to leading with heart inspires her team of nurse leaders and direct care workers.

Michelle Doran DNP, RN, NPD-BC

Michelle has more than 25 years of experience in clinical and administrative nursing practice and leadership. As the Director for the Healthcare Division for CCA, Michelle has been instrumental in creating nurse-focused solutions. Her background includes pediatric clinical practice, and leadership roles in academic medical centers and the health plan industry. She has supported organizations in achieving Magnet, Baby Friendly designation, Transition to Practice accreditation, and ANCC provider unit accreditation in nursing continuing education.
As part of CCA’s continued mission to promote healthy, supportive workplace cultures, we have formed an advisory board of subject matter experts and leading researchers in the nursing profession

Kim Meeker MBA, BSN, RN

Kim has served as the Vice President of Patient Care Services and the Chief Nursing Officer for Henry Ford Wyandotte Hospital and Henry Ford Health Center–Brownstown since January 2021. She also serves as the President for the Michigan Organization for Nursing Leadership. As a motivational leader, she has demonstrated throughout her career the importance of sustaining and building teams dedicated to patient and team member excellence. Kim possesses expertise in continuous improvements, such as introducing frameworks that drive strategies and workflows for improved patient outcomes.

Cynthia Barginere DNP, RN, FACHE

Responsible for overseeing all adult inpatient programs and adult service lines at UCSF Health, Dr. Barginere brings more than 20 years of experience to leadership positions in academic and complex teaching facilities, and in developing physician leader partnerships. She most recently served as chief operations officer of the Institute for Healthcare Improvement (IHI) in Boston, where she oversaw the organization’s profit and loss strategy, business development, and operational execution.

Tailored for clinician well-being

In partnership with our clients, we develop organization-specific strategies and interventions to meet each partners’ unique needs. Our team of clinicians — psychologists, behavioral health experts, social workers, and nurses — conduct comprehensive assessments of each organization’s needs. We develop meaningful, evidence-based solutions that fill identified gaps or one’s that complement existing organizational initiatives, provide proactive support, crisis intervention, and well-being resources.

Crisis intervention

We ensure 24/7 access to counselors who respond immediately during crises:

Dedicated Assistance

Dedicated Assistance

Each hospital is assigned a dedicated, in-house Account Executive (AE) who partners closely with HR and management to help them administer consultations, referrals, and manage problematic employee situations.

At a large hospital system, we’ve consulted with HR and management across the organization on many occasions, helping them address a myriad of issues such as threats of violence, inappropriate behavior at the workplace, substance and alcohol abuse, and employee conflict.

Onsite Support

Our onsite counselors offer convenient access for busy healthcare workers to access assistance without leaving their worksite. This dedicated counselor integrates with your organization and provides continuity for your employees, HR, and managers.

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Successful Partnerships

CCA has extensive experience serving hospital systems and healthcare institutions, many of which are long standing partners, including:

What Our Clients Say About Us

What Our Clients Say About Us

As a Strategic Nursing Advisor for CCA and President of the Michigan Organization of Nurse Leaders, I have witnessed first-hand CCA’s dedication to the well-being of healthcare professionals. They provide innovative and practical support to overburdened nurses and healthcare professionals. CCA has a deep understanding of the healthcare industry and truly cares about positively impacting both individual and organizational wellness.

Kim Meeker, MBA, BSN, RN
CNO of Henry Ford Wyandotte Hospital, President of Michigan Organization of Nurse Leaders, and Strategic Nursing Advisor for Corporate Counseling Associates

Meet Our Experts

Thought leaders with deep experience, our team of organizational psychologists, behavioral specialists, coaches, and learning professionals are at the center of everything we develop.

Meet our experts

Jay Sandys, PhD, LCSW, ACC

Vice President, Organizational Development & Learning

Megan Friedman

Vice President, Business Development

Michelle Doran, RN, DNP, NPD-BC

Healthcare Division Director

CCA’s Services

Our team designed these comprehensive services using our company’s core mental healthcare solutions. Explore these solutions to learn more about what we can do for your business.


Well-being support for the individual and the organization.

Learning and Development

Increase knowledge and improve performance.


Interventions designed to facilitate change.


Building tomorrow’s leaders.

Want to learn more?


Email us at or give us a call at 212-686-6827

Specialized Services

Since 1984, we have provided EAP services across many industries. Our experience has given us particular insight into the unique challenges the Healthcare, Energy, and Entertainment industries face. That’s why we offer specialized services that cater to their specific needs.

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