Careers at CCA

CCA has been helping people and organizations succeed since 1984.

We work to improve individual and organizational well-being through our EAP counseling, learning and development, coaching, and consulting services.

As a growing company, we are always looking for exceptional candidates to join our team.

Open Positions

EAP Counselor

Job Summary

As a part of CCA’s Clinical Department, the EAP Counselor provides eligible individuals with EAP services.

Primary Responsibilities

  • Conduct comprehensive bio-psychosocial clinical assessments both on the telephone and in person
  • Provide crisis assessment and intervention services related to harm to self or others, both on the telephone and in-person at client organizations
  • Provide in-person, short-term, solution focused counseling to both individuals and couples
  • Provide comprehensive case management and referrals to specialized services such as substance abuse treatment, psychiatry, and on-going psychotherapy
  • Consult with Human Resources and organizational managers
  • Lead presentations and facilitate trainings at client organizations related to wellness, skill building, and EAP orientations

Required/Minimum Qualifications

  • Master’s or PhD/PsyD with 3+ years of professional mental health and/or substance abuse experience
  • Active mental health license required
  • EAP knowledge and experience preferred
  • Spanish Speaking preferred
  • Strong oral and written communication skills are essential
  • Ability to present to groups virtually and in person is essential

This is a full-time, salaried role and includes a robust benefits package, medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.

CCA is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

Work-Life Specialist

Job Summary

A Work-Life Specialist consults with clients and provides education regarding community resources for a variety of needs. These needs could include childcare, elder/adult care and basic everyday life concerns. The Work-Life Specialist assesses the needs of the client, proposes options and researches/screens potential community service providers. The most frequent requests received are for emergency housing, financial, childcare/children with special needs, elder/adult care, and health related concerns. Specialists work in a fast-paced environment and are expected to maintain high quality customer service.

Primary Responsibilities

  • Assess the client’s needs through targeted questioning
  • Works in an inbound and outbound call center environment
  • Perform research, utilizing internal databases, websites and local organizations to locate confirmed, matched referrals that meet the client’s needs
  • Appropriately document client interactions and case fulfillment in system database
  • Provides miscellaneous support functions including administrative support, follow-up calls, and additional responsibilities may be assigned based on business need.
  • Protects the confidentiality of client information and adheres to enterprise policies, and EAP and Work-Life policies and procedures.

Required/Minimum Qualifications

  • Bachelor’s degree in social services/health related field
  • Strong written and verbal communication skills
  • Excellent customer service skills providing the client with friendly, empathetic service
  • Ability to organize and prioritize effectively
  • 1+ year(s) of experience in social services/case management or related field (i.e. intake/assessments, identifying support services, referrals to organizations)
  • Experience working with diverse populations
  • Strong self-motivation and initiative
  • Must have access to high-speed internet
  • Computer skills including MS Office applications, such as Word, Outlook

This is a full-time, salaried role and includes a robust benefits package, medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.

CCA is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, or disability.

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    Learn more about CCA

    Within many of the most respected and successful organizations, you’ll find CCA at work. For almost 40 years, CCA has delivered premiere, customized workforce solutions to over 250 national and global clients.

    Working at CCA gives you the opportunity to make a difference: for an individual, organization, or a family. We offer an interesting, challenging, and exciting environment and the chance to work with a team of accomplished and dedicated professionals.

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