Job Summary

As a part of CCA’s Clinical Department, the EAP Counselor provides eligible individuals with EAP services.

Primary Responsibilities

• Conduct comprehensive bio-psychosocial clinical assessments both on the telephone and in person
• Provide crisis assessment and intervention services related to harm to self or others, both on the telephone and in-person at client organizations
• Provide in-person, short-term, solution focused counseling to both individuals and couples
• Provide comprehensive case management and referrals to specialized services such as substance abuse treatment, psychiatry, and on-going psychotherapy
• Consult with Human Resources and organizational managers
• Lead presentations and facilitate trainings at client organizations related to wellness, skill building, and EAP orientations

Required/Minimum Qualifications

• Master’s or PhD/PsyD with 3+ years of professional mental health and/or substance abuse experience
• Active mental health license required
• EAP knowledge and experience preferred
• Spanish Speaking preferred
• Strong oral and written communication skills are essential
• Ability to present to groups virtually and in person is essential

This is a full-time, salaried role and includes a robust benefits package, medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.

CCA is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

Job Summary

The EAP RFP Proposal Writer position is an integral part of the CCA Marketing and Proposal team, responsible for:

Primary Responsibilities

• Review RFP and evaluate items needed for completion
• Complete RFP following submission timeline
• Work with RFP team to set strategy and direction
• Work with internal and external subject matter experts, as needed, to gather information
• Leverage Proposal Library to complete questions
• Assemble attachments (samples, timelines, forms, etc.) for submission
• Manage proposal library including creating and editing new and additional language as needed
• Prepare and proof submission documents (in Excel, attachments, cover letter, etc.)
• Upload to online portals as required
• Assist in answering RFP follow-up questions

Additional Writing including:

• Broker /Benefit Consultant RFI sites (Mercer, Aon, Brown & Brown, Gallagher, etc.) – complete and update annually
• Sales Materials – work closely with senior leadership to create, maintain, and update-e sales materials including bios, reference lists, client lists, executive summaries, product descriptions, newsletters, sell sheets, and more
• Respond to time-sensitive requests with quick turnaround and high quality
• Write for company website and LinkedIn Posts

Writing is to be clear, concise, persuasive, and created in a timely fashion. This is a full-time position responsible for all facets of RFP and marketing writing. Company is headquartered in NYC; position can be remote.

Required/Minimum Qualifications

• Familiarity with Employee Assistance Programs/Benefit Consulting
• Excellent marketing writer – clear, concise, persuasive, punchy
• Flexibility in terms of writing style and “voice”. Able to change style easily.
• Organized
• Able to work independently as well as part of a team
• Strong time management skills
• Proficiency in Excel, PowerPoint, Word, and SharePoint

Job Summary

A Work-Life Specialist consults with clients and provides education regarding community resources for a variety of needs. These needs could include childcare, elder/adult care and basic everyday life concerns. The Work-Life Specialist assesses the needs of the client, proposes options and researches/screens potential community service providers. The most frequent requests received are for emergency housing, financial, childcare/children with special needs, elder/adult care, and health related concerns. Specialists work in a fast-paced environment and are expected to maintain high quality customer service.

Primary Responsibilities

• Assess the client’s needs through targeted questioning
• Works in an inbound and outbound call center environment
• Perform research, utilizing internal databases, websites and local organizations to locate confirmed, matched referrals that meet the client’s needs
• Appropriately document client interactions and case fulfillment in system database

• Provides miscellaneous support functions including administrative support, follow-up calls, and additional responsibilities may be assigned based on business need.
• Protects the confidentiality of client information and adheres to enterprise policies, and EAP and Work-Life policies and procedures.

Required/Minimum Qualifications

• Bachelor’s degree in social services/health related field
• Strong written and verbal communication skills
• Excellent customer service skills providing the client with friendly, empathetic service
• Ability to organize and prioritize effectively
• 1+ year(s) of experience in social services/case management or related field (i.e. intake/assessments, identifying support services, referrals to organizations)
• Experience working with diverse populations
• Strong self-motivation and initiative
• Must have access to high-speed internet
• Computer skills including MS Office applications, such as Word, Outlook

This is a full-time, salaried role and includes a robust benefits package, medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.

CCA is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, or disability.