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A financial services company was struggling to manage conflict more effectively, especially in light of recent pressures caused by economic and regulatory changes. Employees and executives alike felt that addressing conflict directly was at odds with their “polite” culture. As a result, conflict situations tended to be poorly managed or ignored altogether.
Two of CCA’s consulting psychologists conducted qualitative interviews and then designed an integrated solution, beginning with an offsite meeting in which the executive team examined their strengths and challenges in managing conflict. CCA helped the team establish a follow-up plan to measure progress, and then conducted a set of educational and skill-building sessions for sixty Senior Vice Presidents.
CCA’s integrated solution increased awareness and created an opportunity for candid conversation about the cultural challenges in managing conflict. With CCA’s support, the organization built on the progress made in generating a comprehensive cultural shift.