Shifting an Organization’s Culture

Challenge

A financial services company was struggling to manage conflict more effectively, especially in light of recent pressures caused by economic and regulatory changes. Employees and executives alike felt that addressing conflict directly was at odds with their “polite” culture. As a result, conflict situations tended to be poorly managed or ignored altogether.

Intervention

Two of CCA’s consulting psychologists conducted qualitative interviews and then designed an integrated solution, beginning with an offsite meeting in which the executive team examined their strengths and challenges in managing conflict. CCA helped the team establish a follow-up plan to measure progress, and then conducted a set of educational and skill-building sessions for sixty Senior Vice Presidents.

Results

CCA’s integrated solution increased awareness and created an opportunity for candid conversation about the cultural challenges in managing conflict. With CCA’s support, the organization built on the progress made in generating a comprehensive cultural shift.

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Our team designed these specialized services using our company’s core mental healthcare solutions. Explore these solutions to learn more about what we can do for your business.