In this episode of CCA In Action, EAP counselor Alex Berger shares how she supported a senior leader struggling to communicate with her boss—highlighting how EAPs offer more than just crisis support. Through goal-oriented sessions, reframing, and role play, Alex helped the member build confidence and re-engage in therapy. This story underscores how EAPs can be powerful tools for leadership development and proactive wellbeing.

In this gripping solo episode, Mark takes you inside a real-life crisis response—one involving a suicidal caller, emergency services, a knife, and a clinician holding it all together. Through a web of instant messages, dispatch calls, and split-second decisions, you'll hear how the unseen coordination of an EAP team helped save a life. This is the work most people never hear about—but it’s what sets high-impact EAPs apart.

When a desperate caller reached out in crisis, CCA intake counselor Lisa Kelley answered with empathy, expertise, and life-saving support. In this episode, she shares how she guided him from emotional distress to a safe path toward recovery, with the help of his loved one and the right resources. Listen in for a compelling firsthand account of crisis care in action.

☀️ Summer slump? Not on our watch! In this episode of Beyond the Benefits, Mark and Zoë welcome longtime friend and EAP pro, Marjorie Mangot, to unpack why EAP utilization tends to dip in the summer—and what brokers and business leaders can do about it. From vacation planning hacks to pet care help to Mark’s undying love for the Savings Center, it’s a breezy, practical chat full of ways to keep EAPs top-of-mind (and top-of-wallet). Tune in and bring the sunshine back to your benefits strategy! 🌴🎧

In this month’s episode, Mark is joined by special guest co-host Megan Friedman, CCA’s newest Vice President of Business Development. Megan shares her journey into the EAP field, shaped by her background in psychology and sales, and what inspired her to join the CCA team—including a moving story about supporting a healthcare worker during the height of the COVID-19 crisis. Megan also opens up about her own challenges navigating mental health care for her special-needs child through a previous EAP, describing an experience that felt frustrating and impersonal. She contrasts that with the seamless, compassionate support she received through CCA’s EAP—an experience that reinforced her belief in CCA’s clinician-led model and whole-person approach. Tune in to hear how Megan brings honesty, responsiveness, and relationship-building to her work in sales, and why she believes CCA is setting a new standard in mental health support.

In honor of Mental Health Awareness Month, Zoë and Mark explore what it truly means to stay mentally well—not just in May, but all year long. From the “power in the pause” to practical ways organizations can foster a culture of psychological safety, this episode offers actionable insights for both individuals and leaders looking to make mental health a daily priority.